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Privacy Policy

1. Who we are

We are Lehmanns, a partnership governed by the Partnership Act 1890 (“Lehmanns”, “we”, “our” and “us”) and we are the company that collects your personal data and controls how it will be used (the “data controller”).

We work closely with our partners throughout the United Kingdom to provide the best possible service to you. Where you choose to click and collect your order from your local store, please be aware that there may be another entity who is also the data controller in respect of your personal data.

2. Scope of this policy

We are committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy tells you about how we use the personal data we collect about you when you use our website, make a purchase from us or otherwise interact with us. It also provides more information about your privacy rights and how the law protects you.

Our website is not intended for children and we do not knowingly collect data relating to children.

3. Third party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

4. How do we collect your personal data, what do we collect and what do we do with it?

We have set out below the personal data we may collect from you during your use of our website, when you make a purchase from us or otherwise interact with us and how this is used by Lehmanns.

How and what personal data do we collect?

What do we do with it?

We collect your full name, title, email address, newsletter preferences and password when you register for an account with us.

  • register your account with us
  • store your details so it is easier for you to login/order on your next visit
  • process and deliver any orders you place with us
  • send you service updates (including updates to our terms and policies)
  • to send our latest information and news to you by email (unless you tell us you do not want us to).

 

We collect your email address when you subscribe to receive our newsletter by email.

  • to ensure you receive our newsletter for updates on our latest products.

We collect your full name, delivery address, billing address, email address, phone number, fax number (if provided), company name (if provided) and payment details when you order products from our website.

  • to process your order and payment
  • deliver this to you and deal with any returns, refunds or customer services enquiries
  • your name and address, to share with one of our UK partners if you opt for delivery to be made by click and collect to one of their stores
  • we may also use your email address to send you our latest news on products and information on promotions by email (unless you tell us that you do not want us to by opting out).

We collect your payment details where you make a purchase from us in person, by phone or by email if you pay using a credit or debit card.

  • to process your purchase and comply with our accounting requirements.

Details of your previous orders and products stored in your basket.

 

  • to make your use of our service easier so you can store items in your basket

 

Your name, email address and any other information you include in your message when you send us a message with a comment or question on our website, by post, email or fax.

  • to deal with your comment/question and contact you about this, if necessary.

Your name and email address whenever you complete a review about us.

  • to review and improve our service standards.

Your name, email address and any other information contained in the message when someone purchases a Lehmanns gift card for you.

  • to provide the gift card to you.

Technical information about your computer, tablet or phone (including your IP address, screen resolution, browser type, operating system software type and device type).

  • to enable you to store your preferences on your device (so you can, for example, save your login details and your preferred currency)
  • to analyse whether you enjoy reading the communications we send to you (by, for example, checking whether you have opened these)

 

 

Where we collect payment details from you, we do not retain your full card/account details. We will only retain such information as is necessary for us to fulfil our own accounting and regulatory requirements.

We may also collect, use and share data relating to you which is not “personal data”, such as details of your typical use of our website.  You can’t be identified from this information. We will use this information, for example, to improve our website and help us stock products we think you will like.

5. Our lawful basis for what we do with your personal data

We will never use your personal data unlawfully. We have set out below our lawful basis for the various ways we use your personal data.

Our use of your personal data

Our lawful basis

Creating and maintaining your account.

Performing our contract with you.

Some of this information will also be required for legal reasons such as fraud prevention.

 

Processing (including payment processing) and delivering orders to you and dealing with returns, refunds and other customer service queries.

Performance of our contract with you (we need to do this to provide our products to you).

 

Some of this information will also be required for legal reasons such as fraud prevention and accounting/tax reasons and for our legitimate interests of defending against any claims made against us.

 

Sending existing customers updates and information on products and promotions by email.

Our legitimate interests of ensuring that we keep in touch with existing customers and promote our products in the general course of business. This is to develop our brand and following and ensure the continued success of the business.

Sending our newsletter to individuals who sign-up to receive our newsletter using our website.

Your consent.

Dealing with your comments/questions/feedback (where these are not related to a specific order).

Our legitimate interests of ensuring we provide the best possible customer service.

Sending you a gift card purchased by someone else.

Our legitimate interests of performing our contract with the purchaser of the gift card.

Securing our website.

Legal requirement of preventing fraud and our legitimate interests of ensuring that our website works effectively, is secure and reflects our customers’ browsing habits.

 

6. Marketing

You can ask us to stop sending you marketing messages by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product purchase, product experience or other transactions.

Sharing of Personal Data

We do not sell your personal data to any third parties. We may share your personal data with our carefully selected third party service providers who help us provide our services to you, including:

  • Our couriers and similar delivery companies.
  • Our analytics providers.
  • Our email marketing database hosts.
  • Our e-commerce platform,
  • Our payment providers.
  • Our professional partners, including our marketing agencies and website hosts.
  • Our IT and technical service providers.

In certain circumstances we may also need to share your personal data with our legal advisers, bankers, auditors and insurers and our regulators, including HM Revenue & Customs and with any third parties to who we choose to sell or transfer any part of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.

As set out above, where you opt for your order to be delivered by click and collect to one of our partner stores in the UK, we will need to share your personal data with the relevant partner store so they can take payment and deliver your order to you. You should ensure you have read and understood the relevant partner store’s privacy policy before selecting to have your order delivered to that store.

7. International Transfers

We do not transfer your personal data outside of the European Economic Area (EEA) unless you make a purchase from or are based in a country outside of the European Economic Area.

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. How long will we keep your information for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

We will retain your name, email address, address, phone number, fax number (if provided), details of previous purchases and items saved in your basket, which we collect when you hold an account with us for such time as you continue to hold an account with us.

We will retain your name, email address, delivery address and billing address which you provide to us when you make a purchase on our website and all our correspondence with you for seven years following your last purchase or contact.

We will retain your payment information which you provide to us when you purchase one of our products for seven years following your purchase.

Where you are registered to receive our newsletter, we will keep your contact details (generally your email address) for such time as you wish to continue to receive such updates from us. We regularly monitor how you engage with our emails, and if you don’t open an email for 6 months prior to the date of our review we will contact you to check whether you still wish to be included on our database. If you are still not active on email following this period, we will retire your contact details and stop contacting you with marketing. Alternatively you can “opt out” to stop receiving marketing emails at any time.

We may need to retain your personal data for other purposes, e.g. operating your account or dealing with any enquiry you have made.

10. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the following:

  • The right to request access to personal data we are holding about you.
  • The right to request that the personal data we are holding about you be updated/corrected.
  • The right to request erasure of the personal data we hold about you.
  • The right to request that we restrict our processing of your personal data.
  • The right to request that your personal data be transferred to you or another provider.
  • The right to withdraw your consent to our processing (where we are relying on your consent).
  • The right to object to our processing of your personal data on the basis of our legitimate interests.
  • The right to object to processing for direct marketing.

If you wish to exercise any of the rights set out above, please contact us at:

Lehmanns

Unit E, Viking Court

Jarrow

NE32 3DP

Info@lehmanns.co.uk

You also have the right to make a complaint to your data protection regulator (in the UK, this will be the Information Commissioner’s Office) but please contact us first before escalating your complaint.

11. Contacting us

If you have any questions about this policy or the personal data we collect about you, please contact us at:

Lehmanns

Unit E, Viking Court

Jarrow

NE32 3DP

Info@lehmanns.co.uk

12. Changes to this Policy

We may change this policy from time to time to reflect how we are processing your personal data so you should review this policy regularly. If we make any significant changes to the policy we will contact you to let you know.